Shanna Cooper, Assistant Innkeeper at Hacienda del Desierto Bed & Breakfast, has been providing guests with great service since 2002 when she moved here from Iowa. She is the one who makes it possible for David and Rosemary Brown to take getaways from a single day to weeks at a time. She is also the one who bakes the yummy cookies provided guests each day at the Hacienda. Most days she provides guests with daily room service, consistently going beyond giving just basic service. When she acts as an innsitter, she moves into the innkeeper quarters with her 16-year-old daughter so she can be at the inn both day and night. Guests love her for her cheerfulness, willingness to help with daily activity planning, and providing help for special needs.